Privacy Policy
Last Updated: 27/03/2025
AEL Car Rentals respects your privacy and is committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you interact with our website and services.
1. Who We Are
AEL Car Rentals is a family-run car rental company based in Gozo, Malta, offering vehicle rentals and airport transfers. Our website allows visitors to submit enquiries about our services, but we do not process payments or accept bookings online.
2. What Information We Collect
We only collect personal information that is voluntarily submitted via our website’s contact or enquiry forms. This may include:
- Full name
- Email address
- Telephone number
- Arrival and departure dates
- Preferred vehicle or service
- Pickup and drop-off location details
- Any other details you provide in the message field
We do not collect payment details, ID documents, or sensitive personal data through our website.
3. How We Use Your Information
We collect and use your data solely to:
- Respond to your enquiry and provide the information or assistance requested
- Communicate with you regarding your rental or airport transfer
- Prepare quotations or availability details based on your request
- Improve our customer service and internal record-keeping
Your information will never be sold, rented, or shared with third parties for marketing purposes.
4. Legal Basis for Processing Data
We process your personal data under the following legal bases, in accordance with the General Data Protection Regulation (GDPR):
- Consent: By submitting an enquiry, you consent to us using your information to respond.
- Legitimate interest: To follow up on your request and provide relevant information related to our services.
5. How We Store and Protect Your Data
Your personal information is stored securely and is only accessible to authorized personnel of AEL Car Rentals. We use appropriate administrative, technical, and physical safeguards to protect your data against accidental loss, misuse, or unauthorized access.
6. How Long We Keep Your Data
We retain your personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by applicable laws. Typically, this means we keep enquiry-related information for up to 12 months, unless a rental or transfer service is booked, in which case relevant information may be retained for longer for administrative or legal purposes.
7. Cookies and Website Tracking
Our website may use standard cookies and analytical tools to collect non-personal data such as:
- Browser type
- Device used
- Pages visited
- Time spent on the site
This helps us understand how our website is used and improve its performance. These cookies do not identify you personally.
You can disable cookies in your browser settings if you prefer not to allow this
8. Third-Party Links
Our website may include links to external websites (such as ferry schedules or local services). We are not responsible for the content or privacy practices of these third-party sites. We encourage you to review their privacy policies if you choose to visit them.
9. Your Data Protection Rights
Under the GDPR, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request deletion of your data (the “right to be forgotten”)
- Object to or restrict processing of your data
- Withdraw consent at any time
To exercise these rights, please contact us at the details provided below.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:
AEL Car Rentals – Dovik Bldgs Triq Fortunato Mizzi, Victoria-Gozo, Gozo VCT 2573
Email: [email protected]
Phone: +356 2156 6671